CASE STUDIES
How might we build trust through transparency for loan shoppers?
An insight-driven redesign of the loan shopping experience that solves a major pain point for consumers.
How does dementia impact a family’s finances?
Discovery research to inform product/market fit. The outcome was feature recommendations, personas, and journey maps.
How might we make dealing medical bills a little easier?
Research and design of a mobile app to help those struggling with the burden of medical bills.
Smaller projects
Redesigned task list
By taking a thoughtful approach to redesigning information collection, completion rate increased by 36%.
Service Blueprint
A comprehensive map of the interactions between front end and back end players in a financial services team.