100% of participants expressed feeling powerless when it comes to negotiating their bills.

Creating a payment plan is daunting to 66% of participants.

66% of participants expressed a desire to talk to someone for guidance.

All participants named not being able to keep track of their progress of their bills as a major pain point.

Half of participants expressed difficulty keeping their bills organized.

80% of participants are confused by how insurance factors into their bills as well as the language of the bills themselves.